These are our company precepts, established to pass on the founder’s philosophy to future generations.

• 1
  Take pride in your work and always do your best.
• 2
  Superior products and consistent quality
• 3
  Service and trust
• 4
  Cooperation and prosperity

The TOTO Group Corporate Conduct Charter serves as the fundamental code of conduct for all individuals working within the TOTO Group, with the aim of fulfilling the satisfaction of all stakeholders.

The TOTO Group seeks to act fairly and responsibly through free and fair competition, creating added value that benefits society and employment, and striving to become a leading force in realizing a sustainable society. To achieve this, every individual working at the TOTO Group carries out their role with a strong sense of mission based on the company’s motto and philosophy, actively fulfilling their responsibilities and working to meet social obligations.
The TOTO Group Corporate Conduct Charter represents the fundamental stance of all people working at the TOTO Group, in pursuit of realizing stakeholder satisfaction.

• 1

  The TOTO Group pursues customer satisfaction and achieves sustainable economic growth while addressing social issues by providing environmentally friendly, safe, and easy-to-use products and services through innovation.

  By promoting innovation, the TOTO Group aims to realize a future society where comfortable living and the resolution of social issues are achieved simultaneously.

  The TOTO Group leverages diverse data to create new value through innovative products and services and contributes to solving social issues.

• 2

  The TOTO Group advances corporate activities through transparent, fair, and responsible procurement methods, maintaining sound and proper relationships with political organizations and government administrations.

  The TOTO Group complies with relevant laws, international norms, and their spirit in its business activities, and carries out fair and transparent transactions, responsible procurement, and competition.

  The TOTO Group does not provide business entertainment, gifts, or monetary compensation, nor does it seek improper benefits or offer special favors.

• 3

  The TOTO Group promotes diverse communication with society, actively and effectively discloses corporate information fairly, and enhances corporate value through constructive interactions with various stakeholders.

  The TOTO Group carefully protects and appropriately manages personal and customer information.

  The TOTO Group discloses all appropriate and meaningful information to stakeholders in a timely manner.

  The TOTO Group engages in public relations activities to communicate with society.

  The TOTO Group communicates with shareholders through investor relations activities.

  The TOTO Group provides comprehensive training to employees and builds and strengthens organizational structures to prevent insider trading.

• 4

  The TOTO Group respects the human rights of all people in every country and region in its business activities and contributes to their development.

  The TOTO Group understands and respects internationally recognized human rights and ensures that its products and services do not have a negative impact on human rights directly related to them.

  The TOTO Group officially announces its policy of fulfilling its responsibility to respect human rights in its business activities.

  As a member of the international community, the TOTO Group respects international human rights norms and does not engage in forced labor or child labor.

• 5

  The TOTO Group enhances customer satisfaction by providing appropriate information on products and services and through honest communication.

  The TOTO Group earns customer trust and satisfaction by offering universal design products and environmentally friendly products and services.

  The TOTO Group acts and makes decisions with customer satisfaction as its top priority.

  All TOTO Group officers and employees must pay attention to personal conduct, including attitudes toward customers, telephone etiquette, daily greetings, and appearance, and must take pride in themselves.

• 6

  The TOTO Group enhances the abilities of all those who work for TOTO, implementing work styles that respect diversity and individuality in a pleasant work environment that values health and safety.

  The TOTO Group strives to foster ability and creativity while creating a company where people take pride and joy in their achievements, respecting individuality and autonomy of members.

  The TOTO Group provides an environment where all employees can maximize their abilities through fair treatment regardless of nationality, gender, or disability.

  The TOTO Group fosters a comfortable work environment that promotes employees’ physical and mental health through everyday health and safety programs.

  The TOTO Group works to build proper relationships through sincere discussions and consultations with all employees of the Group.

• 7

  The TOTO Group recognizes global environmental issues as a common challenge for all humanity and responds proactively from a global perspective essential to its existence and activities.

  The TOTO Group works toward building a decarbonized society on a global scale from a long-term perspective.

  The TOTO Group contributes to the effective use of limited water resources and participates in the formation of a sustainable society by saving resources and energy and promoting their sustainable use.

  The TOTO Group takes measures to reduce environmental loads and risks at all stages of its business activities.

  The TOTO Group is responsible for biodiversity conservation and sustainable development.

• 8

  As a good corporate citizen, the TOTO Group constructively participates in and contributes to the development of local communities and society as a whole.

  As a good corporate citizen, the TOTO Group actively contributes to society together with all stakeholders, including customers and local community members.

• 9

  The TOTO Group thoroughly implements crisis management in preparation for natural disasters, antisocial forces, terrorism, and cyberattacks.

  The TOTO Group firmly opposes antisocial forces that threaten civic life and corporate activities and severs all relationships with them.

  The TOTO Group is always prepared for terrorism, cyberattacks, and natural disasters, and rigorously conducts organizational responses and training.

• 10

  TOTO’s top management must establish effective governance and thoroughly implement corporate ethics not only within the TOTO Group but also across the supply chain and business partners.

  If circumstances arise that violate this Charter and risk losing social trust, TOTO’s top management will clearly state their intention to resolve the problem independently, promote identification of the cause, formulate countermeasures, and prevent recurrence, both inside and outside the TOTO Group.

  If issues conflicting with this Charter arise, TOTO’s top management will independently resolve the problem, investigate the cause, establish solutions, and clearly state their intent to prevent recurrence, both internally and externally.

  TOTO’s top management will fulfill accountability requirements, clarify authority and responsibility, and promptly and accurately disclose all relevant information to stakeholders in order to prevent recurrence and take appropriate measures.

  TOTO’s top management will clearly state their commitment to demonstrating leadership both inside and outside the Group to resolve conflicts with this Charter and will take full responsibility for cause identification and recurrence prevention.