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Feel a peaceful and high-class quality
By building relationships through our business activities, we contribute to the SDGs.
We propose products in showrooms to help customers feel assured when making purchases.
We also make various efforts through call centers to address questions or concerns customers may have when using products.
By providing prompt, reliable, and courteous after-sales service, we build deep and lasting relationships of trust with our customers.
Efforts for After-Sales Service
“TOTO Quality” refers not only to the inherent quality of the product itself but also to assembly and maintenance in case issues arise.
We conduct customer satisfaction surveys by phone or mail for customers who have requested after-sales service, collecting information on customer satisfaction and striving to improve service quality.
We aim to be a company where diverse talent can work stably, grow, and take on challenges, while creating a workplace where all employees can actively play their roles. To achieve this, we are implementing initiatives that promote diversity and reform workstyles. We are also collaborating with our partners to address CSR issues related to human rights, labor, safety, health, and the environment.
The TOTO Group respects the individuality of diverse talent regardless of age, nationality, disability, sexual orientation, gender identity, or gender expression, and aims to create a rich and comfortable lifestyle culture through new ideas born from this diversity. To meet diversifying customer needs and provide new value, we will foster an environment where women, people with disabilities, seniors, people of different nationalities, and LGBTQ+ individuals can respect one another and work with peace of mind and vitality.
To ensure sustainable overseas business growth, we are also nurturing local executive candidates at overseas group companies, providing them with TOTO-style leadership, expanding overseas operations, and creating fans of TOTO around the world.
The TOTO Group effectively utilizes management resources for social contribution and coexistence activities to address issues in local and global communities. As a good corporate citizen, we will engage in activities that contribute to the revitalization and maintenance of local communities. We also actively support employee participation in a wide range of volunteer activities such as tree planting, urban cleanup, disaster relief support, and sports promotion.
*Scope: Japan, Americas, Europe, Mainland China, Taiwan, India, Thailand, Vietnam
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