TOTO

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Company

TOTO is the world’s largest manufacturer specializing in bathroom products, producing and selling a full range of sanitary equipment for both residential and public use, including various fittings, faucets, accessories, and shower faucets.
As an eco-friendly company that prioritizes environmental and energy conservation, we are committed to leading the way toward a bright and clean future.

* The showroom closed on May 31, 2024. Thank you.

Address: 9F, Gongdeok Building, 11, Saechang-ro, Mapo-gu, Seoul, Republic of Korea

Tel: 02-3141-8236

E-Mail: totokr@toto.com

PRIVACY POLICY

Article 1 General Provisions

This site highly values your privacy and complies with the personal information protection regulations under the "Act on Promotion of Information and Communications Network Utilization and Information Protection" and the "Guidelines for Personal Information Protection" enacted by the Ministry of Information and Communication.
Through the Privacy Policy, this site informs you of the purposes and methods of the personal information you provide and what measures are being taken to protect your privacy.
This site makes the Privacy Policy available at the bottom of the homepage so that you can easily access it at any time.
If there are any changes to the Privacy Policy, this site will notify you through website notices (or individual notices).

Article 2 Consent to Collect Personal Information

This site provides a procedure for you to click either the "Agree" or "Disagree" button regarding the content of the Privacy Policy or Terms of Use. If you click the "Agree" button, you are considered to have consented to the collection of personal information.

Article 3 Purpose of Collecting and Using Personal Information

This site collects personal information for the following purposes:
1. Formation of a contract for service provision: Identification and confirmation of intention
2. Implementation of services: Delivery of goods and payment
3. Member management: Verification of identity, individual identification, age verification, handling complaints, etc.
4. Providing information on new services, new products, or events
However, sensitive personal information that could infringe on the basic human rights of users (race and ethnicity, ideology and beliefs, place of origin and domicile, political orientation and criminal record, health status and sex life) is not collected.

Article 4 Items of Personal Information Collected

This site collects the following personal information for membership registration, consultation, service application, etc.:
1. Collected items: Name, date of birth, gender, login ID, password, home phone number, home address, mobile phone number, email, resident registration number, access log, access IP information, payment records
2. Personal information collection method: Website (membership registration)

Article 5 Installation, Operation, and Rejection of Automatic Personal Information Collection Devices

This site uses 'cookies' that store and retrieve your information from time to time. Cookies are small pieces of information that the website sends to your computer browser (Netscape, Internet Explorer, etc.). When you access the website, the computer of this shopping mall reads the contents of the cookies in your browser, retrieves additional information from your computer, and provides services without the need for additional input such as your name.
Cookies identify your computer but do not personally identify you. You also have the choice regarding cookies. By adjusting the options in your web browser, you can accept all cookies, receive notifications when cookies are installed, or reject all cookies.
1. Purpose of using cookies: Analyze users' access frequency or visit times, identify users' preferences and interests, track traces, participate in various events, and provide target marketing and personalized services based on visit counts.
2. How to reject cookie settings: You can reject cookie settings by selecting options in your web browser, such as accepting all cookies, confirming each time a cookie is saved, or rejecting all cookies.
3. Example of settings: In Internet Explorer, go to Tools > Internet Options > Privacy
4. If you refuse to install cookies, there may be difficulties in providing the service.

Article 6 Use Outside of Purpose and Provision to Third Parties

This site uses your personal information within the scope notified in the "Purpose of Collecting and Using Personal Information" and does not use it beyond that scope or provide it to others, companies, or institutions.
However, for better service provision, your personal information may be provided to or shared with partners. If personal information is provided or shared, you will be notified in advance by email or in writing about who the partners are, what personal information is provided or shared, why such personal information needs to be provided or shared, and how long and how it will be protected and managed, and a consent procedure will be carried out. If you do not agree, your personal information will not be provided or shared with partners.
In addition, personal information is not provided externally in principle, but exceptions are made in the following cases:
1. If users have agreed in advance
2. If required by law or if requested by an investigation agency in accordance with legal procedures and methods for investigative purposes

Article 7 Access and Correction of Personal Information

You can view or correct your registered personal information at any time. If you want to view or correct your personal information, click "Edit Member Information" to directly view or correct it, or contact the person in charge of personal information management by email, and necessary measures will be taken.
If you request correction of errors in your personal information, the information will not be used until the correction is completed.

Article 8 Withdrawal of Consent to Collection, Use, and Provision of Personal Information

You can withdraw your consent to the collection, use, and provision of personal information through membership registration at any time. Withdrawal of consent can be done by clicking "Withdraw Membership (Withdraw Consent)" on "My Page" or by contacting the person in charge of personal information management by email, and necessary measures such as deletion of personal information will be taken immediately.
This site will take necessary measures to ensure that the withdrawal of consent (withdrawal of membership) for the collection of personal information can be exercised by the same method and procedure as the collection of personal information.

Article 9 Retention and Use Period of Personal Information

In principle, personal information is destroyed without delay once the purpose of collection and use is achieved. However, the following information will be retained for the specified period for the reasons below.
1. Retention items: Membership registration information (login ID, name, nickname)
2. Retention reason: To prevent other members from re-registering and using the existing member ID upon withdrawal
3. Retention period: Permanent
Additionally, if it is necessary to retain certain information under relevant laws, the company will retain member information for a certain period as prescribed by relevant laws.
1. Retention items: Records of contracts or withdrawal of subscriptions, records of payment and supply of goods, records of complaints or dispute resolution
2. Retention reason: Retention of transaction records under the "Act on the Consumer Protection in Electronic Commerce, etc."
3. Retention period: Records of contracts or withdrawal of subscriptions (5 years), records of payment and supply of goods (5 years), records of complaints or dispute resolution (3 years)
If it is necessary to continue retaining personal information despite the above retention period, we will obtain your consent.

Article 10 Procedures and Methods for Destroying Personal Information

This site destroys personal information without delay once the purpose of collection and use is achieved. The destruction procedure and methods are as follows:
1. Destruction procedure: Information entered by you for membership registration, etc., is transferred to a separate database (in the case of paper, a separate document box) after the purpose is achieved, and is stored for a certain period according to the internal policies and other relevant laws and regulations (refer to the retention and use period) before being destroyed. This personal information is not used for any purpose other than retention unless required by law.
2. Destruction method: Personal information stored in electronic file format is deleted using a technical method that cannot reproduce the record.

Article 11 Personal Information Protection Manager

In order to protect your personal information and handle complaints related to personal information, this site has designated the relevant department and personal information manager as follows:
1. You can report any personal information protection-related complaints while using the company's services to the Personal Information Manager or the relevant department. The company will respond quickly and sufficiently to your reports.

Article 12 Security Measures for Personal Information

This site takes the following technical and managerial measures to ensure safety and prevent personal information from being lost, stolen, leaked, altered, or damaged in handling your personal information.
1. Personal information encryption: Important personal information is stored and managed in encrypted form.
2. Countermeasures against hacking: The company makes its best effort to prevent personal information from being leaked or damaged by hacking or computer viruses. The company frequently backs up data to prevent damage to personal information, uses the latest antivirus programs to prevent leakage or damage to users' personal information or data, and uses encrypted communication for safe transmission of personal information on the network.
3. Minimizing the number of personal information handlers and providing training: The company limits the handling of personal information to the person in charge and regularly updates and trains them to comply with the Privacy Policy and security.

Article 13 Outsourcing of Personal Information Processing

This website may outsource the processing of your personal information to third parties to enhance services.
1. If personal information processing is outsourced, we will notify you in advance.
2. When outsourcing personal information processing, we will clearly define the obligations of the service provider regarding personal information protection, confidentiality of personal information, prohibition of providing to third parties, and responsibility in case of accidents through outsourcing contracts, etc., and keep the contract contents in writing or electronically.

Article 14 Opinion Collection and Complaint Handling

This website has established a channel for you to raise opinions and complaints regarding personal information protection. If you have any complaints related to personal information, please provide your feedback to the personal information manager of this shopping mall, and we will promptly take action and inform you of the results.
1. Personal Information Manager: TOTO KOREA LTD. / 02-3141-8236 / totokr@toto.com
Alternatively, if you need to report or consult about personal information infringement, please contact the following organizations:
1. Personal Information Dispute Mediation Committee (www.1336.or.kr / 1336)
2. Information Protection Mark Certification Committee (www.eprivacy.or.kr / 02-580-0533~4)
3. Cyber Crime Investigation Center, Supreme Prosecutors' Office (icic.sppo.go.kr / 02-3480-3600)
4. Cyber Terror Response Center, National Police Agency (www.ctrc.go.kr / 02-392-0330)

Supplementary Provisions (Effective Date) These terms and conditions will be effective from September 22, 2025.